Payment Policy

1. Accepted Payment Methods

We accept the following payment methods for domestic and international orders:

2. Payment Terms by Order Type

Sample Orders

• Payment: 100% advance payment before production or dispatch
• Samples are produced only after full payment is received
• Shipping costs are charged separately and must be paid before dispatch

Standard Wholesale Orders

• Payment Structure: 50% advance payment to start production, 50% balance payment before shipment
• Production begins only after receipt of the advance payment
• Goods are shipped only after full payment is cleared

Bulk / Container Orders

• Payment Structure: 30% advance payment to start production, 70% balance payment against shipping documents or before dispatch
• For large orders exceeding $25,000 USD, payment terms may be negotiated on a case-by-case basis
• Letter of Credit (L/C) at sight is accepted for qualifying buyers

Custom / OEM Orders

• Payment Structure: 50% advance payment to start production, 50% balance payment before shipment
• Custom tooling, molds, or setup costs (if applicable) are charged separately and are non-refundable
• Full payment of tooling/setup costs is required before production begins

3. Proforma Invoice

Upon confirming your order, we will issue a Proforma Invoice (PI) that includes:

• Detailed product descriptions, quantities, and unit prices
• Total order value in USD
• Shipping costs (if included)
• Payment terms and bank details
• Estimated production and delivery timelines
• Our company stamp and authorized signature

The Proforma Invoice serves as the official order confirmation. Please review it carefully before making payment. Payment should only be made to the bank account specified in the Proforma Invoice.

4. Payment Instructions

To ensure timely processing of your payment, please follow these instructions:

1. Review and approve the Proforma Invoice
2. Make payment to the bank account specified in the invoice
3. Send us a copy of the payment receipt or transaction confirmation via email (Payment@wolfsports.com) or WhatsApp (Click Me)
4. Include your invoice number in the payment reference/remarks field
5. We will confirm receipt of payment within 24–48 hours

5. Currency and Exchange Rates

• All prices are quoted in US Dollars (USD) unless otherwise stated
• For payments made in currencies other than USD, the exchange rate applied by your bank at the time of transfer will apply
• Any currency conversion fees or exchange rate differences are the responsibility of the buyer
• We can quote in EUR, GBP, or AED upon request — subject to prevailing exchange rates

6. Payment Deadlines

• Advance Payment: Must be received within 5 business days of Proforma Invoice issuance, unless otherwise agreed
• Balance Payment: Must be received before shipment is released
• Failure to make timely payments may result in production delays or order cancellation
• If payment is delayed beyond 14 calendar days without prior communication, we reserve the right to cancel the order and retain any advance payment to cover administrative and material costs

7. Refunds

Refunds are processed under the following circumstances:

• Order Cancellation: As per our cancellation policy in the Return & Refund Policy
• Defective or Incorrect Items: Full or partial refund as per our Return & Refund Policy
• Overpayment: Any overpayment will be refunded within 7–10 business days after verification

All refunds are processed via the original payment method. Bank charges or processing fees incurred during the original transaction are non-refundable.

8. Late Payment and Interest

For orders with negotiated payment terms extending beyond standard timelines, late payments may be subject to:

• A late payment fee of 1.5% per month (or the maximum rate permitted by applicable law) on overdue balances
• Suspension of production or shipment until payment is received
• Additional costs incurred for storage, warehousing, or demurrage will be charged to the buyer

9. Taxes and Duties

• All prices quoted are exclusive of any applicable taxes, customs duties, import fees, or VAT in the destination country
• The buyer is solely responsible for all import duties, customs clearance fees, and local taxes
• We do not collect or remit any taxes on behalf of the buyer's country
• For buyers in Pakistan, applicable Sales Tax / GST will be added to the invoice as required by law

10. Payment Disputes

If you believe there is an error in your invoice or a payment discrepancy:

1. Contact us immediately at Contact@wolfsports.com or via WhatsApp
2. Provide your invoice number and details of the discrepancy
3. We will investigate and respond within 3–5 business days

We encourage buyers to resolve any payment concerns directly with us before initiating chargebacks or disputes through banks or payment processors. Unauthorized chargebacks may result in the suspension of future orders.

11. Confidentiality and Security

• All payment information and banking details are treated with strict confidentiality
• We do not store credit card or PayPal credentials on our servers
• Bank transfer details are shared only through secure, verified channels
• For more information, please review our Privacy Policy

12. Changes to Payment Policy

We reserve the right to update this Payment Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Payment terms agreed upon in a signed Proforma Invoice at the time of order will remain valid for that specific order, regardless of subsequent policy updates.

13. Contact Us

For any questions about payments, invoices, or to request a Proforma Invoice, please contact us:

• Email: Contact@wolfsports.com
• WhatsApp: Click Me
• Address: Wolf Sports, Sialkot, Punjab 51310, Pakistan